Creating an account with Asia-Charisma.net is part of doing business with because this will ensure you have more control over your interactions with us. Once an account is created, you are able to access your own record (shopping cart items, shipping information, products you've order, products you want to order, etc.) which will make your experience with us much more satisfying and efficient. You can complete your orders at your own leisure, taking as much time as you need to do so, even days or weeks as your information is kept online for you at all time.
Asia-Charisma.net is our B2B portal. Our pricing structure here is aimed towards providing other businesses the added margin for buying in bulk: Minimum purchase of each design is set to 50 grams [approximate] and minimum total order of 500 grams [or $450 minimum checkout limit]. These criterias are subject to change, depending on silver price and exchange rate.
Silver-by-HillTribe.com is our retail outlet and gift shop. At times you'll want less so please head over there if you only need a few things.
Payment can be completed by following the instructions provided during the checkout process. We accept Paypal and major credit cards which can also be submitted using the Paypal Gateway (You do not need a Paypal account). As well, another credit payment gateway is provided which accepts all major credit except Amex. In case of large order we will gladly accept bank wire transfer. Using this method of payment saves on gateway processing fees that we return to you to be used towards transfer fees.
Registered Airmail shipments take 2 weeks to make delivery. During the holiday season, it can take longer. Yes, it is a very slow shipping method as the package goes through the Global Postal systems of millions of packages and then get held up at customs for many days. Once released from your country's custom's warehouse, it is then delivered to the local post office for delivery to you. Once the postman/woman makes delivery to your address, he/she will require a signature. If no one is there to sign for the package, the postman/woman will likely leave a notice for you to pick up the package at their location. This is not always the case but is a likely scenario, therefore, if you do not receive a package within the specified time frame, please make sure to contact us and then make an appearance to the Post Office to inquire if the package is held up for a signature. We keep records of all shipments and receipts and will be happy to provide you with any information for reference to your package. Here are some useful portals for tracking POST MAIL packages:
Express shipment can be tracked online. If you did not receive a tracking number with your shipment, please make sure to let us know. We update this information directly into the platform's database which has an automated response to send out an email to notify you of shipment.
Yes. Please read our pricing page for more details. But basically, it costs us $200 to produce a kilogram of silver so if you can provide us with the silver granules, we can give you the best deal.
Yes. We guarantee our product and your satisfaction! Before sending back any items, please make sure we are aware of it. Returning items will also incur shipping cost for you and importing cost for us, therefore, we would like to keep this line of communication open with you. We have friends and families all over the world that will be happy to receive returns on our behalf so that items can be consolidated and hand carried back to us. Once you inform us of about a "return" shipment, we will make arrangements and inform you where to send the returns.
More than Sterling 92.5% and less than 100%. We guarantee this and welcome any test done on our products as all hill tribe silver created by using 99.9% pure silver granules purchased from reputable suppliers in Thailand. We do mix a small percent [usually less than 5%] of copper-tin, bronze-alloy to strengthen the design. We do not use any Nickel or Rhodium in our poducts.
This depends on where you live. For most modern countries, we recommend FedEx or UPS as the quickest shipping couriers as both have their own Custom's Broker. If in doubt, please submit an inquiry before committing to your order.
All of our hill tribe silver are shipped from Chiang Mai, Thailand unless otherwise stated. If ordering as part of a Group Buy, please contact your host for tracking information.
We are able to process an order and submit shipment within 72 hours, depending on size and quantity of the order. It does take longer if you are ordering more of certain designs. If ordering 150 grams or more, we may need to manufature the design first. In which case, it will take at least another week for a rush order. In most cases you can count on production time to take 2 weeks.
We do. However, we are limited by tools. It is best to get in touch with us so we can discuss your specifications with our artisans.
Custom designs are calculated using the same pricing structure as shown on our site. There are no additional fees unless agreed upon before hand.
Thai hill tribe silver price is subject to change according to the international silver trading price as well as the monetary exchange rates. Asia Charisma will take full responsibility for keeping our products and pricing up to date. If you are quoted a certain price for large orders, we will only guarantee that certain price for 24 hours. For further detail on our current pricing structure, please review our PRICING page.
No. Asia Charisma is a registered business as "export only".. However, there are many hill tribe silver jewelry stores in Chiang Mai, Bangkok and other large cities in the Kingdom of Thailand. If you'd like to visit a shop we can recommend a few. Contact us by email and we will be happy to help.