Here are a list of our most frequently asked questions. Please click on the question to reveal a pop-up answer onto your screen. Some web browsers will block pop-ups which may need to be disabled to review the answers and browse our product categories.

SHIPPING QUESTIONS:
1. How much does shipping cost?
2. How long does "International Registered Airmail" take to complete delivery?
3. How long does UPS, FedEx or EMS take to complete delivery?
4. What is the cost of shipping for wholesale orders?
5. Is my package insured?
6. What should I do if my package does not arrive in the estimated delivery time?
7. What should I do if my package is lost or is delivered with damages?
8. Where are hill tribe silver shipped from?
9. How long before product is shipped once order has been submitted?
10. Are all products labeled and package properly?
11. Can Asia Charisma ship to anywhere around the globe?
12. Are there any restrictions on importing hill tribe silver into my country?

PRODUCT, POLICY AND PRICING QUESTIONS:
1. What is the current price of hill tribe silver wholesale and retail?
2. What is the content of silver in hill tribe silver and are all hill tribe silver guaranteed high content silver?
3. Does Asia Charisma do custom designs and what are the costs?
4. What is the absolutely bottom line price for Asia Charisma products?
5. How often does Asia Charisma add new designs to the web site?
6. I am not satisfied with a certain product, can I return it for another item or credit?

ORDERING, PAYMENT AND SHOPPING CART QUESTIONS:
1. An error occurred during the "check out" process, what should I do?
2. Can I order in other quantity rather than the quantity specified by the web site?
3. An item on the web site is not listed on the wholesale order form, what should I do?
4. How do I figure my weight when ordering from the web site using the shopping cart?
5. Will my order be upgraded to wholesale if my shopping cart order meets the minimum wholesale requirement?
6. How long does it take to process an order?
7. I submitted an order less than 24 hours ago, can I make some changes?
8. Once I submit an order, what procedures are involved before the order is shipped?
9. How do I use the VOUCHER or Discount code?

FAQ ABOUT ASIA CHARISMA:
1. Does Asia Charisma have a show room?
2. How long has Asia Charisma been working with Karen hill tribe?

Have a good question to be added to our FAQ page? Please send us an email here: product-inquiry@asia-charisma.net